Terms & Conditions

Please read this information carefully as it contains important details about our store policy that may apply to you.

At Virgin Hair Fixx LLP., customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected prior to shipping. Because of the nature of the product, and because each individual bundle comes from a separate donor, we cannot guarantee hair color or texture to be an exact match.


All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any and all fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card, before your shipment is released. If this is necessary, then this may delay the shipping of your order.

Pricing

All prices are subject to change. Without notice, Virgin Hair Fixx will adjust pricing to its products. Virgin Hair Fixx will only honor the current price listed. If a purchase is made, and then the price is increased, the customer will not be charged the increase. The price listed at the time of purchase is the price that will be honored.

Installing

Shampoo and condition your virgin hair extension prior installing.

Care of the Hair

  • Wash in cool water
  • When washing your hair extension do not massage or twist the hair
  • Apply a generous amount of conditioner
  • Do not apply conditioner to areas where the extensions are attached
  • After washing, allow to air dry (don’t roll or rub hair into a towel)

Styling: 3-4 bundles are needed for a full weave depending on desired fullness. 18’' and longer 4-5 bundles are needed for a full weave.

Texture

Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to provide you with a general idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

Color Disclaimer

Virgin Hair Fixx only supplies unprocessed virgin hair and it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist). Since it is human hair there can be a variation of tone in the bundles/products you receive. Please be advised that upon shipment of any order we do our part in always attempting to send the best match available!

Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

Payment Terms

All terms of payment are always 100% upfront. We accept all major credit cards and we use PayPal as the processor. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, is greater than $500, or the order is placed over the phone, your order will be placed under our Fraud Verification Process to verify the validity of your credit card, before your shipment is released. If this is necessary, then this may delay the shipping of your order.

We reserve the right to refuse sales to any client without disclosure of reasoning.

Once payment is made there are no cancellations of orders.

Order Processing

Our office is not open on Saturday or Sunday. Any orders placed over the weekend will be processed first thing Monday morning, unless it is a holiday. Once shipped, orders arrive within the time allotted by the shipping method selected at checkout.

Order Processing During Peak Season

During the months of February and March, in the United States, the hair industry reaches its peak time. In consideration of this, we will ask that you allow 3-4 days for in-house processing, as orders will be in large quantities. Once the order is packaged and shipping begins, your order should arrive within 4 shipping days. Allow a total of 5-8-business day turnaround.

Product Availability

If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail regarding the item that you desire and how we may contact you, and as soon as the product is available we will notify you. We apologize but, we will not hold products for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.

Shipping Delays

All Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

Return Policy

At Virgin Hair Fixx LLP., we maintain a very high level of quality assurance. We inspect every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL!

Exchanges

Virgin Hair Fixx LLP., at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 3 business days of receipt of product(s). Any exchange requested after 3 business days of receiving the product will not be honored
  • We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. The bundles must be in the original form/state in which it was shipped
  • According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution
  • Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages
  • Once your product has been received it will be examined thoroughly. If the product has been returned in its original condition we will exchange the product for something of equal or greater value
  • No refunds will be permitted, unless it is determined that Virgin Hair Fixx is the party at fault, then we shall exchange the product at no additional cost to the customer

In the case of an exchange request due to a customer's discrepancy of the product or texture, Virgin Hair Fixx is NOT responsible for any reshipment costs. Virgin Hair Fixx will only cover expenses related to returning the product in the form of a return label. Virgin Hair Fixx will not cover additional shipping and/or partial costs.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is one of the major causes of shipment delays. Please double check your address information before placing your order. Make sure you have included ALL the necessary information required to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS to the address provided. It is important that you provide accurate and complete information.

  • If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges to make the correction via package intercept 
  • NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS
  • If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges

Lost Packages

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away on your behalf and initiate a USPS claim as the authorized sender. The claim process can take up to 7-10 business days. WE ARE NOT RESPONSIBLE FOR ANY USPS CLAIMS FILED DIRECTLY BY CUSTOMER. 

Policy Changes

Virgin Hair Fixx LLP., reserves the right at our discretion to adjust prices, policies and procedures. Please check this page periodically for changes.

Copyrights, and Other Rights

Virgin Hair Fixx LLP., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Virgin Hair Fixx., will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Virgin Hair Fixx Inc., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Virgin Hair Fixx., is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Images of people or places displayed on the Virgin Hair Fixx., site are either the property of, or used with permission by, Virgin Hair Fixx., use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Virgin Hair Fixx., site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Virgin Hair Fixx., on this site may be the subject of other intellectual property rights owned by Virgin Hair Fixx.. Any such right that is not expressly licensed hereunder is reserved by Virgin Hair Fixx.

Trademarks

Virgin Hair Fixx., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Virgin Hair Fixx will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Virgin Hair Fixx is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Virgin Hair Fixx is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions

With the exception of your personal information, any communication or material you send to the Virgin Hair Fixx site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Virgin Hair Fixx, may use anything sent to Virgin Hair Fixx, for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Virgin Hair Fixx, you irrevocably transfer and assign to Virgin Hair Fixx, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Virgin Hair Fixx is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Virgin Hair Fixx site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services

Privacy Notice

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address, phone #) and financial information (such as credit card number, expiration date, billing address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Customer Service

When you place an order on our site, we will send you an email to confirm your purchase. If you have any further questions please refer to the “contact us” page.

Reviews/Testimonials

If you use “Write a Review” to post a review on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums. We post testimonials and comments received from our customers via email. We are not responsible for the personally identifiable information you choose to submit in these forums.

One is not allowed, by policy, to make videos with the Virgin Hair Fixx name without consent from our company. We have the right to ask you to remove any media we did not authorize to be posted.

Information Sharing and Disclosure

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties except as described in this privacy statement.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Price Adjustments

Sale prices change from time to time without warning. Once an order has been placed, packaged, and shipped you are no longer eligible for further discounts. If the purchase has left our office and is in transit to you, the sale is final along with the price paid. No requests for price adjustments will be granted.